Service & Support
Installed, validated and supported — worldwide
A production machine is only as good as the support behind it. Every Universal Balloon Medical system ships with on-site installation, validation support, training and spare parts, so your line reaches qualified production and stays there.
What's included with every machine
End-to-end support from delivery to steady-state production — wherever you are.
Our engineers install, set up and commission the equipment on your production floor, hand over acceptance testing, and confirm it runs to spec before sign-off.
We provide installation, operational and performance qualification support with the documentation your quality team needs for ISO 13485 and FDA-regulated production.
Hands-on training for operators and maintenance staff — setup, changeover, routine upkeep and troubleshooting — so your team runs the line independently.
Fast remote diagnostics and technical support to resolve issues quickly and minimize downtime, with on-site service dispatched when needed.
Genuine spare parts, tooling and consumables kept available and shipped to your region, with recommended spares lists to keep critical stock on hand.
Scheduled preventive maintenance and calibration to protect yield, accuracy and uptime over the full life of the equipment.
From order to qualified production
How a project runs
Specification & acceptance criteria
We align on your device, throughput and tolerance requirements and agree factory acceptance criteria before build.
Factory acceptance & shipment
The machine is tested and accepted at our facility, documented, then crated and shipped to your site.
On-site installation & IQ/OQ/PQ
Our engineers install and commission the system and support installation, operational and performance qualification with full documentation.
Training & ongoing support
We train your team, then back you with remote diagnostics, spare parts and preventive maintenance for the life of the machine.
Planning a new line or a capacity expansion?
Tell us your device, volumes and timeline. We'll map the equipment, validation and support plan for your region.